Info

Is it time to change the battery in my watch?

A wristwatch battery typically needs to be changed every two years.

However, the battery life of a wristwatch can vary depending on the type of watch( 3 hands, GMT, Chrono..etc).

Here are some signs that your watch’s battery may need to be changed:

• The watch has stopped working altogether.
• The watch is losing time.
• The second hand is moving slowly or erratically.
• The watch is leaking battery acid.

If you are experiencing any of these signs, it is best to take your watch to a qualified watch repair technician to have the battery changed. Changing the battery yourself can be dangerous if you do not know what you are doing.

Do Monaco watches resist water?

Yes, all Monaco watches are water resistant from 100mt (10 BAR – 10 ATM) and up.

When can I expect to receive my order?

Your order will be shipped within 24-48 hours via FedEx Express or DHL Service. You will receive an email with tracking information as soon as the courier picks up your parcel.

For pre-orders, please refer to the information contained in the product page.

How can I track my order?

You will receive an email with a tracking number for your order once it has been processed by our logistics. You can use this tracking number to track the status of your shipment.

I ordered something from your website.

Monaco products purchased directly from our website are covered by a two-year warranty against defects that appear within that time frame. For more information, please see our Terms & Conditions.

Contact us at support@monaco-watches.com and we will provide you with all the assistance you need. We might ask you your order number as a proof of purchase, in addition to the warranty paper.

I obtained it from an official retailer.

If you purchased your product from an official dealer, please contact them first. They are the ones responsible for the warranty. They may ask for proof of purchase, so please keep your original receipt and warranty paperwork. Please also be aware that local laws may apply to warranties.

Our customer service team is always available to help you with any questions or concerns you may have.

What is not covered by the warranty?

The warranty does not cover damage that is caused by the following:

• Abuse and misuse: This includes damage caused by negligence, improper use, or modification of the product.
• Normal wear and tear: This includes damage that occurs over time due to regular use of the product.
• Accidental damage: This includes damage caused by events such as drops, spills, or other accidents.
• Theft: This includes damage caused by theft or loss of the product.
• Damage caused by external factors: This includes damage caused by environmental factors such as water, fire, or extreme temperatures.
• Damage caused by unauthorized repairs or modifications: This includes damage caused by repairs or modifications that are not performed by an authorized service provider.

If you have any questions about what is covered by the warranty, please contact our customer service team.

I am experiencing a problem with my watch. What are my options?

We are committed to providing our customers with the best possible service. If you have any questions or concerns about your watch, please do not hesitate to contact us at: support@monaco-watches.com.

Here are some additional information that you may want to include in your contact with customer service:

• The model and serial number of your watch
• A description of the problem you are experiencing
• When the problem started
• What you have already tried to fix the problem
• Your contact information (name, email address, phone number)

What is the address of the service center?

Your product must be delivered to a service center. The specific service center will be determined by your location and will be provided to you in an email from customer support.

How do I pack the timepiece?

To pack your Monaco watch, wrap the watch head in bubble wrap, a soft tissue, or several layers of kitchen paper. Then, insert the wrapped watch head into a small, tight-fitting box to prevent it from shaking during transportation.

Here are some additional tips for packing a watch:

• Use a sturdy box that is the appropriate size for the watch.
• Fill any empty space in the box with packing material to prevent the watch from moving around.
• Seal the box with tape.
• Label the box with the contents and your contact information.

Can I cancel my order? How much time do I have?

You can cancel your order and return your watch within 14 days of the delivery date. To do this, please contact our team using the appropriate form. We will respond to you within 24-48 hours with all the information you need to return your watch.

Here are the steps on how to cancel your order and return your watch:

1. Contact our team using the appropriate form that will be sent by our customer service.
2. Provide your order number and reason for returning the watch.
3. We will respond to you within 24-48 hours with all the information you need to return your watch.
4. Pack the watch securely and return it to us.
5. We will issue a refund once we receive the watch.

Here are some additional information about returning a watch:

• You can return the watch for any reason within 14 days of the delivery date.
• The watch must be in new, unused condition.
• You must include all original packaging and accessories.
• You will be responsible for the cost of shipping and insurance the watch back to us.

Monaco is a registered trademark owned by Monaco Brands, has its registered offices at L’Estoril – 31 avenue Princesse Grace – 98000 MONACO. The licensee for timepieces products is D Group North America LLC, has its registered offices at 12486 W. Atlantic Blvd Coral Springs, FL 33071 United States. The Platforms regarding Monaco timepieces are owned and edited by D Group, where it is also officially licensed.

These Terms of Use govern your use of Monaco websites and mobile applications (together the “Platforms”). In these Terms of Use, we use the term Monaco (and “we”, “us” and “our”) to refer to the head office of Monaco At the registered address above and its affiliates.

Please read these Terms of Use carefully before using the Platform. By using the Platform, you signify your assent and agreement to these Terms of Use. If you do not agree to these Terms of Use, then you are not authorized to continue use of the Platform.

We may make changes from time to time to these Terms of Use so please check back regularly to keep informed of updates. The latest version of these Terms of Use will always be available on the Platform. Any new version of these Terms of Use shall take effect and will govern the use of the Platform and your relationship with us immediately upon the date of posting. By continuing to use the Platform, you agree to be bound by the terms of these updates and amendments.

Hosting Services for our website is provided by D Group in the United States.

Mobile applications may be hosted by us or by other companies and you should refer to the relevant conditions of such other companies.

Our information collection practices on the Platforms, such as the types of information we collect regarding visitors to the Platforms and the ways in which we may use that information, are governed by the terms of our Privacy Policy.

Monaco has created its various Platforms to provide information about its company and products for your personal use. Whilst considerable effort has been made to ensure that the visual representations of Monaco products displayed on the platforms are representative of the color, design and style etc. of the original products, slight variations, distortions and/or differences may be apparent when compared to the original product. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, Monaco cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products. We strongly advise you to visit one of our boutiques or authorized retailers prior to making a purchase online.

You may download one computer copy or print one copy of the material made available to you via the Platforms, or download the application on to your mobile device, for your own non-commercial, educational, private or domestic use only, provided that proprietary notices, in particular intellectual property notices such as copyright©, trademark™, are preserved intact and are not modified, deleted or changed. Unless otherwise stated, you should assume that everything that you see or read on the Platforms (such as images, photographs, including any person represented in the photographs, illustrations, icons, texts, video clips, music, written and other materials) (“Monaco Material”) are protected by legislation such as copyright, designs and trademark legislation and under international treaty provisions and national laws worldwide.

You are not authorized to sell, reproduce, distribute, communicate, modify, display, publicly perform, report or otherwise prepare derivative or second-hand works based on or use any Monaco Material in any way for any public or commercial purposes. Furthermore, MonacoMaterial may not be displayed or communicated on any other platform, in a networked computer environment or on any other digital platform for any purpose whatsoever. In the event of breach of any of these Terms of Use, your permission to use Monaco Material will automatically terminate and any copies made of Monaco Material must be immediately destroyed. Any unauthorized use of Monaco Material may infringe copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

This section concerns communications sent to Monaco. It does not concern the communication of personal information to Monaco in relation to customer enquiries, the use of services or the purchase of products by phone or through the Platform. The latter is governed by the rules stipulated in the Privacy Policy.

Any unsolicited communication or material that you transmit to Monaco via the Platforms or through social media, by electronic mail or otherwise, including, but not limited to, any data, questions or answers, comments, suggestions, or the like will be treated as non-confidential and non-proprietary by Monaco. By sending communications to Monaco, you automatically grant Monaco a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, reproduce, modify, publish, edit, translate, distribute, perform, and display such communication(s) alone, or as a part of other works in any form, media, or technology whether now known of hereafter developed and to sublicense such rights to anyone. Anything that you transmit may be used by Monaco and its affiliated companies for any purpose, including but not limited to reproduction, disclosure, transmission, publication, broadcast and posting, or developing, manufacturing and marketing products using such information.

This section applies to the Platforms and not to the products that may be sold online or by phone by one of our local or regional markets.

Monaco tries to ensure that the information provided is accurate and complete. However, Monaco does not warrant or represent that Monaco’s Material is accurate, error-free or reliable or that use of Monaco Material will not infringe rights of third parties.

Monaco does not warrant that the functional and/or technical aspects of the Platforms or the Monaco Material will be error free or that the Platforms, Monaco Material or the servers that make them available are free of viruses or other harmful components. If use of the Platforms or Monaco Material results in the need for servicing or replacing property, material, equipment, data or other elements, Monaco is not responsible for those costs. Without limiting the foregoing, everything on the Platforms is provided to you “AS IS” AND “AS AVAILABLE” AND, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. Monaco and its suppliers make no guarantees about the Monaco Material, software, text, downloads, graphics, and links, or about results to be obtained from using the Platforms.

To the fullest extent permitted by applicable law, Monaco shall not be liable for any indirect, incidental, special or consequential damages of any kind arising out of or in connection with the use of information available from the Platforms or any liability relating to any loss of use, interruption of business, lost profits or lost data, regardless of the form of action, whether in contract, tort (including negligence) or otherwise, even if Monaco has been advised of the possibility of such damages.

Please note that in some jurisdictions consumer protection laws may not allow certain exclusions or limitation of warranties or liabilities, and consequently some of the above exclusions and limitations may not apply.

In general, all trademarks, logos and service marks (collectively the “Trademarks”) that appear on the Platforms are registered, unregistered or otherwise protected Monaco trademarks or are licensed for use by Monaco by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any license or right to use any trademark without Monaco’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.

All content (including MonacoMaterials) on the Platforms are either Copyright © Monaco or are licensed for use by Monaco. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.

The Platforms may contain links to other platforms operated by third parties not affiliated to Monaco. The inclusion of any link to such third party sites does not imply endorsement by Monaco of those sites. Monaco has not reviewed all of the content contained in the linked sites and is not responsible for the content or accuracy of any off-site pages or any other sites linked to any of the Platforms. If you choose to click through any link to off-site pages or third party sites then this is at your own risk.

Monaco does not authorize linking to any of its Platforms from a third party platform without its express prior written authorization.

You agree that Monaco may terminate or suspend your access to and use of the Platforms if Monaco reasonably believes that you have violated or acted inconsistently with the letter or spirit of these Terms of Use, or violated the rights of Monaco, its affiliated companies or any third party, with or without notice to you. You agree that Monaco may modify or discontinue providing any of the Platforms, with or without notice to you. You agree that Monaco will not be liable to you or any third party as a result of such modification or discontinuation. The provisions entitled “Limitation of liability” and “General provisions” will survive termination of these Terms of Use.

Unless otherwise specified, the information and materials presented on the Platforms are presented solely for the purpose of promoting Monaco’s products and services and in certain cases to present products for sale via a variety of means. Monaco makes no representation that Monaco Material is appropriate or available for use in every country of the world. You are responsible for compliance with applicable local laws, keeping in mind that access to Monaco Material may not be legal by certain persons or in certain countries. Our products are available in many parts of the world. However, the Platforms may identify products that are not available worldwide.

If any provision, or part of a provision, of these Terms of Use is found to be illegal, invalid or unenforceable, that provision or part-provision shall be deemed not to form part of these Terms of Use, and the legality, validity or enforceability of the remainder of the provisions of these Terms of Use shall not be affected, unless otherwise required by operation of applicable law.

These Terms of Use constitute the entire agreement between you and us in relation to the use of the Platform, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

The waiver by Monaco of a breach of any provision of these Terms of Use will not operate to be interpreted as a waiver of any other or subsequent breach.

These Terms of Use shall be governed by and construed in accordance with the laws of Switzerland, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or in relation to the Terms of Use, including the validity, invalidity, breach or termination thereof, shall be adjudicated or arbitrated in accordance with said Terms of Use. Where the laws of Switzerland are different to the mandatory consumer laws in your own country, we will afford you with similar protection.

If you have any questions or comments about these Terms of Use, or matters generally, please contact us at the address provided below. You can also use this address if you wish to request a copy of the personal data we hold about you.

Monaco, is a brand licensee of D Group North America LLC, 12486 W. Atlantic Blvd, Coral Springs, FL 33071 United States.

CONTACT@MONACO-WATCHES.COM

Monaco is an officially licensed brand to D Group and has its registered offices at 12486 W. Atlantic Blvd, Coral Springs, FL 33071 – USA. In this Privacy Policy, we use the term Monaco (and “we”, “us” and “our”) to refer to the head office of D Group at the registered address above.

Please take a moment to read the following policy that explains how we collect, use, disclose and transfer the personal information that you provide to us on our websites, mobile applications and other digital platforms (together referred to as the “Platforms”), when you interact with us over social media platforms. It also explains how we collect information through the use of cookies and related technologies when you use our Platforms.

From time to time we may update this Privacy Policy. When we do, we will publish the changes on this Platform.

We collect the information from you as detailed below:

• To access certain areas of our Platform, you will need to register with us. During the registration process you will be asked to submit personal information about yourself (including your name and address, date of birth, e-mail address and telephone number). By entering your details in the fields requested, you enable Monaco to provide you with the services you select;
• When you purchase products online or by phone, we collect information such as your purchase details and relevant payment information. In addition, we will also collect personal information from you when you correspond with us (for example, if you contact us with a query about one of our products or services), when you provide your details by telephone. Please note that phone calls will on occasion be recorded for security, training and development purposes;
• If you choose to interact with Monaco via a social media platform or other third party service, we will collect the information you have provided to us through that platform;
• We also collect certain information automatically about visitors to our Platform, described in the section headed “Cookies and other information that we automatically collect”, below;
• We will use the information we collect from you to:
  • Manage and fulfill purchase and repair orders, facilitate delivery, and to provide after service care;
  • Manage our accounts and records;
  • Assist with your inquiries and requests;
  • Send service related communications, including announcements and administrative messages such as order confirmation;
  • Identify products and services we think you might be interested in based on your information, such as your purchase history and your previous interactions with us;
  • Send you marketing communications (including e-mails and social media audience matching) relating to us and other third party partners and that we think may be of interest to you where we have a legitimate basis to do so and in accordance with your communication preferences (please see the “Your choices” section below for further information about how you can control these updates);
  • Conduct market research so that we can continuously improve the services we provide to our customers;
  • Undertake credit checking, prevention of fraud and other prohibited or illegal activities as part of our efforts to keep our Platform and services secure; and
  • Understand how our Platform is used so that we can continuously improve our Platform and services and other offerings.
• We may collect and use images or videos of you in order to provide tailored services that you have requested. For example, we may request images or videos of your hand for virtual try-on services to generate and send you a photograph or a video clip showing product(s) on your hand.

Like most platforms, Monaco logs IP addresses and uses cookies and similar technologies that allow us to recognize you and to customize your experience, and provide us with information about the way our visitors access our Platform. You can find out more about how we use cookies and related technologies below.

Cookies are text files, containing small amounts of information, which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors (for example, by remembering your language and/or product preferences) and to better understand how our Platform is used. Cookies will tell us, for example, whether you have visited our Platform before or whether you are a new visitor. They can also help to ensure that adverts you see online and direct marketing materials which you receive, are more relevant to you and your interests.

There are two broad categories of cookies:

• First party cookies, served directly by Monaco to your computer or mobile device. They are used only by Monaco to recognize your computer or mobile device when it revisits our Platform.
• Third party cookies, which are served by a third party service provider on our Platform, and can be used by the service provider to recognize your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes.

Cookies can remain on your computer or mobile device for different periods of time. Monaco uses both ‘session cookies’ and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the internet again.

The Platform serves only the following types of cookies to your computer or mobile device:

We use non-essential cookies on the basis of your consent. You have the right to withdraw that consent and refuse the use of cookies at any time and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our Platform.

You can set your cookie preferences by changing your browser settings so that cookies from this Platform cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility).

If you would like to learn more, please visit http://www.aboutads.info/choices/. More detail on how businesses use cookies is available at www.allaboutcookies.org. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

We will collect information about your computer or mobile device, including where available your IP address, operating system, log-in times and browser type. We use this information to better understand how visitors use our Platform and for internal reporting purposes. We will anonymize and share this information with advertisers, sponsors or other businesses.

The Platforms use third parties such as network advertisers and ad exchanges to serve you ads on third party platforms after you leave our Platforms, and we use third party analytics and other service providers to evaluate and provide us and/or third parties with information about the use of the Platforms, viewing of ads and of our content and to evaluate the effectiveness of our direct marketing campaigns (which in turn may inform the type of advertising media content we send to you in the future). Network advertisers are third parties that display advertisements, which are based on your visits to the Platforms and other apps and sites you have visited. Third party ad serving enables us to target advertisements to you for products and services that you might be interested in.

Third party tracking technologies are not controlled by us, even if they are associated with our Platforms or our ads. Statements regarding our practices do not apply to the methods for collecting information used by these third parties and others or the use of the information that such third parties collect. The relevant third party’s terms of service, privacy policy, permissions, notices and choices should be reviewed regarding their collection, storage and sharing practices. We make no representations regarding the policies or practices of third party advertisers or advertising networks or exchanges or related third parties.

You have choices in respect of the delivery of ads. You can opt-out of receiving certain types of behavioral ads by visiting the third party websites described in the section headed “How to control or delete cookies” above. We are not responsible for effectiveness of or compliance with any third parties’ opt-out options.

We use innovative technologies, including profiling technologies, artificial intelligence and advanced algorithms, to help us identify and predict any products, services or other information that may be of interest to you based on the information that you provide to us. This may lead to automated decisions about you being taken using technology without human involvement. It may include decisions regarding our products, services, personal benefits and other information. The purpose is to improve your experience of our products and services by offering you tailored products and services, and being able to respond effectively and swiftly to any of your feedback. This may involve, for example, techniques used to predict your behavior and may include data clustering, data mining, data fusion or other data intelligence methods used to extract value and meaning from your information. When we use your personal information for any automated decisions and/or profiling, we will take steps to be transparent and fair and to make decisions free from bias. We will implement reasonable safeguards designed to protect any of your personal information. In certain circumstances, we will provide you with an opportunity to opt-out of automated decisions and/or profiling.

Some of the services that we provide are able to use information about your location. For these services, which are typically available on mobile devices or applications, you are provided with the opportunity to provide your consent to the use of location services, which, for example, process information deriving from GPS, sensors, beacons or Wi-Fi access points in order to allow you to benefit from a more personalized service. Your device will have settings that allow you to turn off these services should you no longer wish to benefit from them.

We do not share personal information about you with other people or non-affiliated companies except under the following circumstances:

• we will disclose your personal information to third party providers for the purposes of providing online and other payment services, handling credit checks and fraud prevention, and any other services required in order for us to use your information for the purposes specified in the section entitled “Information you provide us and how we use it”;
• we will disclose your personal information to any law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party; and
• we will disclose your personal information to any third party that purchases, or to which we transfer, all or substantially all of our assets and business. Should such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your personal information uses it in a manner that is consistent with this Privacy Policy.

Information we collect may be transferred to, stored and processed in any country or territory where one or more of our affiliated group companies or third party service providers are located or maintain facilities. Some of these third parties will use cloud-based storage solutions. While other territories may not have the same standards of data protection as those within your home country, we will continue to protect the personal information we transfer in accordance with this Privacy Policy.

We want you to feel confident about using our Platform, and we are committed to protecting the personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. We have appropriate technical and organizational physical, electronic, and procedural safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction. However, where we ask you to choose a password in order to access certain parts of our Platform, you are responsible for selecting a secure password and keeping that password confidential. You should choose a password which you do not use on any other site, and you should not share it with anyone else.

You have the right to ask for access to any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. In some circumstances, you have the right to request the erasure of your personal information or a restriction of its use.

You have the right to object to us processing your personal information in some cases. In particular, you can ask us to stop sending you direct marketing communications at any time (however please note that we may continue to send you service-related (i.e. non-marketing) communications, such as e-mail updates on your order status). If you wish to exercise any of these rights, please write to us at the address listed below.

You may unsubscribe from e-mail marketing communications at any time by e-mailing the address below in the section headed “Contact us” or clicking on the ‘unsubscribe’ link in any Monaco marketing e-mails.

This section applies solely to the personal information collected online and offline of California consumers (excluding our employees, applicants, staff and contractors). This section is intended to address the relevant notice requirements of the California Consumer Privacy Act of 2018 (the “CCPA”), and uses certain terms that have the meaning given to them in the CCPA.

• Your information, sources and purposes: Please refer to the sections above headed “Information you provide to us and how we use it” and “Cookies and other information that we automatically collect” for a description of the personal information we may collect about you (or have collected in the preceding 12 months) and the sources of such information (such as directly from you and your device or through certain third parties). These sections also describe the purposes for which we may use or have used such information.
• Sharing your information: We may have shared your personal information with certain categories of third parties, as described in the section headed “Sharing your information” above.
• Selling your information: We have not sold personal information in exchange for monetary compensation. As described in the sections headed “Cookies and other information that we automatically collect” and “About Advertising”, we may allow certain third parties (such as certain advertising partners) to collect your personal information via automated technologies on our Platforms in an effort to serve you content and advertisements that may be of interest to you. You have the right to opt out of this disclosure of your information, as described in the section headed “How to control or delete cookies.”
• Your rights: Subject to exceptions under applicable law, you may have certain choices regarding our use and disclosure of your personal information, as described below:
• Access: You have the right to request, twice in a 12-month period, that we disclose to you the personal information we have collected about you during the past 12 months and details regarding our collection, use, disclosure and sale, if any, of such information.
• Deletion: You have the right to request that we delete certain personal information we have collected from you.
• Opt-Out of Sale: You have the right to opt out of certain cookie use, as described in the section headed “How to control or delete cookies.”

To exercise your rights, please contact us as described in the section headed “Contact Us” below. If you exercise your rights, we may require you to provide certain information to verify your identity (such as your name, email address, phone number and/or address) or the authority of any third person acting on your behalf.

No discrimination: If you choose to exercise any of your rights under the CCPA, you have the right to not receive discriminatory treatment by us. This section is available in alternative formats upon request by contacting us as described in the section headed “Contact Us” below.

Personal, family and household clients: In addition, under California Civil Code Section 1798.83, if you are a California resident and your business relationship with us is primarily for personal, family or household purposes, you may request certain data regarding our disclosure, if any, of personal information to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail message to our e-mail address below with “Request for California Privacy Information” in the subject line. You may make such a request up to once per calendar year. If applicable, we will provide you, by e-mail, a list of the categories of personal information disclosed to third parties for their direct marketing purposes during the immediately preceding calendar year, along with the third parties’ names and addresses. Please note that not all personal information sharing is covered by Section 1798.83’s requirements.

The Platform is not directed at anyone who we know to be under the age of 13, nor do we collect any personal information from anyone who we know to be under the age of 13. If you are under the age of 13, you should not use the Platform and should not submit any personal information to us.

If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal information we hold about you or to unsubscribe from any further e-mail marketing communications.

If you have any questions about this Privacy Policy or the manner in which your information may be processed, please contact us at:

CONTACT@MONACO-WATCHES.COM

The following terms and conditions and any other related rules that are adopted by Monaco and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products that you (the “Customer” or “you”) may order from Monaco, a licensee brand of D Group North America, llc., a corporation organized and existing under the laws of Florida and having its corporate headquarters at 12486 W. Atlantic Blvd, Coral Springs, Fl 33071, U.S.A. (“Monaco”, or referred to herein as “us”, “our” or “we”) on the Internet via the Monaco website, identified by the domain name www.monaco-watches.com, and any associated mobile or digital applications that refer to these Conditions of Sale (together, the “Platform”) .

These Conditions of Sale apply only to sales made through the Platform directly through the by individuals  at the time of placing the order. The Conditions of Sale applicable to any order placed through the Platform are those in force at the time that an order. In the case of an order placed through the Platform, when you check the “I have read and I accept the Conditions of Sale” box at the payment section of the Platform before placing your order with Monaco, you indicate your acceptance of these Conditions of Sale. If you refuse to accept these Conditions of Sale, you will not be able to order any Monaco products from the Platform. 

Please read the Conditions of Sale and check our Platform on a regular basis to be informed of any changes. Monaco  may modify the Conditions of Sale from time to time, at its sole discretion, and your continued use and/or registration following such change will signify your agreement to be bound in the future by the modified Conditions of Sale. If you are placing an order through the Platform, then by checking the “I have read and I accept the Conditions of Sale” box and placing your order, you will be indicating your agreement to be bound by the Conditions of Sale as modified through such time.

Only individuals (and not legal entities) who (a) have reached the age of majority (eighteen in most states), or (b) have legal capacity to enter into contracts may order products on the Platform. If you are under the age of majority or otherwise cannot lawfully enter into a contract, you must have your parent or guardian place an order on your behalf and thereby assent to these Conditions of Sale. Any orders placed in violation of this provision shall be null and void.

By placing an order through the Platform, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Monaco products or purchase Monaco products for commercial purposes or any other commercial benefit.

All orders placed through on the Platform are subject to availability and acceptance by Monaco.

Monaco reserves the right to change the assortment of items offered on the Platform, and may limit from time to time the quantity of Monaci products that may be ordered by a Customer in a single buying session, without prior notice. Monaco further reserves the right to refuse at any moment in time, without prior notice, orders exceeding a certain number of authorized products. 

The  product pages on the Platform can provide you with information regarding products that are currently available for sale through those channels. Please note that only merchandise displaying an “Add to Shopping Bag” icon is available for sale through the Platform

In order to place an order ­on the Platform, you may either register and create an online account on the Platform, or place an order as a guest without creating an online account by selecting the “Guest Checkout” option. In order to create this account, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and email address, and to confirm that you have reached the age of majority.

If you select the “Guest Checkout” option, you will have the option to create your Monaco online account upon receiving the Order Confirmation. Please note that in such a case, your Monaco online account will not include transactions made prior to the creation of your account.

Upon completion of your account registration on the Platform, you will receive by email a one-time password, which will allow you to log in to your account on the Platform and create a permanent account login and password. You will also receive a second email summarizing the personal information you provided in registering for your online account. You are responsible for ensuring that your password and account login are kept secret, safe and secure at all times. Monaco will not be held responsible or liable for any misuse of your account in connection with, and/or resulting from, a third party’s access to and use of your password and account login.

Please refer to our Privacy Policy and Section 7 of these Conditions of Sale for more details about how we may use your personal information. If you select the “Guest Checkout” option on the Platform, your online account will not be created and we will not use your personal information for any purpose other than in connection with processing your order.

When placing an order on the Platform you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by Monaco or its third party providers at this time for security and anti-fraud purposes. 

You represent and warrant that the personal information you provide via the Platform is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping (unless the item is a gift) and billing information provided.

Should any of the information you provide  on the Platform change, please log in to your account and update such information directly on the Platform, notify Monaco at the following e-mail address: contact@monaco-watches.com, or as set out in our Privacy Policy.

If you are ordering on the Platform, orders will be processed as follows: Once you have chosen a product, click on the “Add to Shopping Bag” icon to place this product in your shopping bag. You may then decide to continue shopping for other products and add them to your shopping bag (subject to availability and quantity limits) or proceed to “Checkout” by clicking on this button. You may also remove one or several products you have selected by clicking on “X” next to the chosen product in the Shopping Bag. Once on the payment page, review your order details and personal information (including email, shipping address, billing address and payment information), check the box next to “I have read and I accept the Conditions of Sale”. Then, click on “Pay Now” to place your order.

Notwithstanding anything to the contrary provided for herein, Monaco reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Monaco may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Monaco suspects, in its sole discretion, that you have engaged in fraudulent activities or have otherwise violated these Conditions of Sale.

All prices shown on the product pages of the Platform.

Monaco reserves the right to modify prices and delivery costs at any time without prior notice.

Actual shipping costs and applicable taxes will be reflected on your payment page before you are asked to confirm and place your order (in the case of a Platform order) and will also be reflected in the Confirmation of Order. Delivery costs, if any, are described in the shipping policy set forth below. Sales and use taxes will vary based on the location to which products are being shipped. Delivery costs and estimated sales and use taxes are not stated on the product pages but will be added to the product price, if applicable, after you have chosen your delivery location and options.

The actual sales tax associated with your purchase will be calculated at the time when your order is to be shipped, at which point you will receive a Confirmation of Order. Please note that changes to applicable law between the date your order is placed and the date you are sent a Confirmation of Order may result in changes to the sales tax associated with your purchase. If the resulting change is an increase in the sales tax you are charged, we will contact you and ask that you reconfirm your purchase.

Monaco accepts the following credit cards: Visa, MasterCard and American Express

When ordering on the Platform, you will need to enter your payment details on the appropriate form. 

All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Monaco, you will need to contact your card issuer directly to solve this problem, and Monaco will not be liable for any delay or non-delivery.

In order to process your order, we may perform security checks on your credit card. The full amount of your purchase will be blocked on your credit card until your order is approved by Monaco, and your credit card will be charged the applicable purchase price once your order has shipped. By submitting an offer to purchase Monaco products on the Platform, you expressly authorize Monaco to perform such security checks, where Monaco deems necessary, to transmit or to obtain information (including any updated information) about you to or from third parties from time to time, including but not limited to your credit-card number, to authenticate your identity, to validate your credit card, to obtain a credit card authorization and to authorize individual purchase transactions.

Monaco takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction. Monaco uses Secure Sockets Layer (SSL) encryption on all web pages where personal information is collected. Unfortunately, transmitting information over the Internet is not completely secure. Although we will implement appropriate measures to protect your personal information, we cannot guarantee the security of the data you transmit; any transmission is at your own risk and we cannot be held liable. For more information about how we use and protect your information please view our Privacy Policy.

You may also pay by using PayPal, as indicated on the Platform.

We only accept bank wire transfer for orders placed through the Platform. We do not charge a fee for bank wire transfers for orders made through the Platform ; however, some financial institutions may charge a fee for using a bank wire transfer. We may acknowledge a bank wire transfer order, but the order will not be processed until the payment has been received and confirmed by us by e-mail. If your wire transfer payment is not credited into our bank account within fourteen (14) days after you have placed your order, your order will be canceled.

You should carefully check and confirm all details on the payment page before placing your order through the Platform, including without limitation the particulars of each sale. 

Once you have made your choice and your order has been placed on the Platform, you will receive an Acknowledgment of Order by email, acknowledging the details of your order. This Acknowledgment of Order will contain an Order Reference Number assigned by Monaco. Please make sure that you save this Order Reference Number for any future enquiries regarding your order. This Acknowledgment of Order is not an acceptance of your order. Following the transmission of the Acknowledgement of Order, Monaco will conduct its usual credit, anti-fraud, security and related legal checks and, if acceptable, will then process your order.

These Conditions of Sale will be provided to you with the Acknowledgement of Order through either email link or pdf. Please carefully review these Conditions of Sale upon receipt.

Upon shipment of your order, following completion by Monaco of its anti-fraud, security and related legal checks, Monaco will send you by email a written Confirmation of Order. The written Confirmation of Order constitutes the acceptance of your order by Monaco and indicates the existence of a binding sales contract.

The Acknowledgement of Order and Confirmation of Order that are sent to you by email are deemed to be received when you are able to access them on your computer, mobile or handheld device.

The Confirmation of Order  will be proof of a binding agreement between you and Monaco.

The following complimentary services may be offered, free of charge, on the Platform .

Gift note
You may personalize your order by adding a personalized note that will be printed by Monaco on gift cards for each product to be included in your order package. Monaco reserves the right to reject gift card notes it deems offensive or inappropriate to be sent on Monaco-logo stationery.

Engraving / Embossing
Engraving and embossing may be available on specific models. Engraving /embossing service offered complimentary on applicable products where notated on the website product pages and consistent with the number of characters and placement offered. If you wish to have your applicable Monaco product engraved or embossed, please provide the details on the Platform at time of order. Engraved or embossed products cannot be returned to Monaco for exchange or refund.

Watch Bracelet Adjustment
Bracelet adjustment is available on certain watch models. If you request a watch bracelet adjustment, the removed links will be returned to you and included in the delivery package.

Monaco does not ship to PO boxes, APO/FPO addresses or hotels.

We will use reasonable efforts to ensure the following estimated delivery lead times from the date of your order.

When estimating package delivery time, please allow time for credit approval, address verification and order processing. Once the order is processed and ready for shipment, we will send you the Confirmation of Order by email.

When ordering on the Platform , you will receive an email notification with the tracking information related to the delivery of goods.

Each delivery package will contain, in addition to your purchased Monaco product: (i) all related accessories, if any; (ii) Product User Guide, as applicable, and the Warranty Card and/or Certificate of Authenticity, as applicable; (iii) printed gift note(s) containing your message, if so requested by you when you place your order; (iv) the return/exchange form and pre-paid return label and (v) the packing slip without price.

When ordering products on the Platform , you will receive an invoice that will be sent to your email address as a .pdf attachment. You may also at any time later request an invoice. Please note that Monaco may request that you provide proper identification as a condition to complying with such request.

Monaco  insures each purchase during the time it is in transit until it is delivered to you. We require a signature by an adult to confirm your acceptance of each Monaco product delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you understand and accept that evidence of a signature by such recipient (or at that delivery address) is evidence of delivery and fulfillment of the sale contract by Monaco and transfer of responsibility to the recipient in the same way as if the product had been delivered to you.

In order to ensure your total satisfaction, a Customer or a recipient of a gift of Monaco products (a “Gift Recipient”) may return Monaco products in accordance with the return and exchange policy set forth below. Returns of Monaco products that are not in compliance with the conditions and timeframes set forth below may be rejected by Monaco and will be sent back to the Customer or Gift Recipient, as the case may be.

Return Period

Monaco products purchased through the Monaco Portal may be exchanged or returned for a refund or merchandise credit within thirty (30) days following delivery. Please allow up to fourteen (14) business days for full refund, if applicable. Merchandise must be presented in its original packaging and accompanied by the appropriate sales receipt. Engraved, embossed, special order, personalized, made to order creations and items that show sign of wear cannot be exchanged or returned. All returns and exchanges are subject to the further terms and conditions set forth below.

Return Process

Products that have been purchased on the Platform may be returned to the Monaco distribution center at the following address:  relations@monaco-watches.com

Products that have not been purchased on the Platform ­may NOT be returned to the Monaco distribution center.

If a Customer or Gift Recipient wishes to return a product to the Monaco distribution center, then such person must comply with the following steps:

1. Email the Client Relations Center at relations@monaco-watches.com to request a Return Authorization Number (RAN). This number is required prior to returning any product originally purchased from Monaco portal,
2. Fill out the required information, list the applicable Return Authorization Number (RAN) on the return/exchange form,
3. Include the completed return/exchange form with the product, all its accessories, the User Guide, the Warranty Card and all other documents, in its original box and delivery package,
4. Seal the delivery package and affix the pre-paid delivery label to it,
5. Bring the package to any FedEx/ DHL location or call FedEx / DHL to arrange pick-up.

The Customer or Gift Recipient, as the case may be, must keep a proof of return shipment and the FedEx / DHL tracking number, and Monaco accepts no liability in the event that such proof cannot be produced. Only merchandise received by the Monaco distribution center will be eligible for a refund or exchange.

Upon receiving a return, Monaco will verify that the returned product satisfies the conditions of the return policy and, if so, then proceed with the applicable refund or exchange.

Conditions to Return a Product

Monaco products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original Monaco box and delivery package, including all accessories and documents. Monaco will not accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way.

Watch bracelets that have been adjusted at the Customer’s request must be returned with the exact same number of links as in the original delivery package.

Engraved or embossed products, as well as special order, personalized and made-to-order creations, cannot be returned to Monaco for exchange, merchandise credit or refund.

All returns will be subject to strict Quality Control (QC) by Monaco to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, Monaco will refuse the return, and the products will be sent back to the Customer or the Gift Recipient, as applicable. If the returned product satisfies Quality Control (QC), Monaco will proceed with the applicable refund or exchange.

Refunds and Merchandise Credit

Should a product be returned to the Monaco distribution center by the Customer or the Gift Recipient, a Customer is entitled to receive a refund. A Gift Recipient is not entitled to receive a refund. In no event will a merchandise credit be issued by the Monaco distribution center.

If a Customer’s return complies with the return policy, Monaco will use reasonable efforts to credit the refund to the Customer’s credit card or Paypal account no later than fourteen (14) days after receipt of the returned item by the Monaco distribution center. Except for delivery of a defective product, initial shipping charges will not be refunded to the Customer.

Exchanges

Customers and Gift Recipients may be permitted to exchange a product purchased on the Platform ­o for another Monaco product if the product to be exchanged satisfies the conditions of the return policy within thirty (30) days following delivery.

Monaco will send an invoice as a .pdf attachment to the Customer’s email address, which specifies the value of the returned product, the price of the item for which the original product has been exchanged and the difference to be paid by the Customer or the amount that the Customer is entitled to receive, as indicated below.

Should a product be returned for exchange to the Monaco distribution center by a Customer or Gift Recipient, only the Customer will be entitled to receive a refund of the price difference if the returned product is more expensive than the exchanged Monaco product. If the returned product is less expensive than the exchanged item, the Gift Recipient will be charged the difference in price.

If the returned product is less expensive than the exchanged item, the Customer or Gift Recipient will be charged the difference in price.

Defective products

Monaco is extremely cautious in ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.

If nevertheless you receive a product that seems to be damaged, you may return it to Monaco in accordance with the return policy. Upon receipt, Monaco may classify the returned product as a defective product. Please note that items that are damaged as a result of wear and tear are not considered to be defective.

If your product is declared as defective by Monaco, the following solutions will be proposed to the Customer or the Gift Recipient, as applicable:

1. Monaco may send you the same product in the exact same size, subject to availability,
2. Monaco may propose an exchange for another Monaco product of equivalent or higher value, in which case the initial price will be deducted and you will be required to pay only the difference, or

Only you, as the Customer, may request a refund of the full price of your initial purchase

For any repair inquiries, please contact our Client Relations Center by emailing 

repairs@monaco-watches.com

If you purchase a Monaco product as a gift for a Gift Recipient, you will receive an invoice to your email address as a .pdf attachment (Monaco will never send the invoice and payment details to the Gift Recipient).

We try to ensure that any information, including product descriptions, dimensions, and colors, provided on all platforms, in advertisements and catalogs,, is accurate and complete. However, we make no guarantees, whether expressed or implied, in relation to the accuracy, reliability or completeness of such information. In particular, any product description and information concerning the weight,  product dimensions, etc., is provided as an indication only and may vary slightly. 

To the fullest extent permitted by applicable law, we disclaim and exclude all other terms, conditions and warranties in relation to the products and any orders placed through the Platform, whether express or implied by statute or otherwise or arising from any previous course of dealing or usage or trade practice.

Nothing in these Conditions of Sale limits or excludes our liability for any liability which cannot be limited or excluded by applicable law. Subject to the preceding sentence, our aggregate liability to you under these Conditions of Sale for any order whether in contract, tort (including negligence) or otherwise, even if we have been advised of the possibility of such damages shall in no event exceed the one hundred percent (100%) of the price of the product(s) in your order.

If any provision, or part of a provision, of these Conditions of Sale is deemed to be illegal, invalid or unenforceable, the remainder of the provisions of these Conditions of Sale shall be unaffected and shall continue to be fully valid, binding and enforceable.

These Conditions of Sale (and associated terms incorporated by reference) constitute the entire agreement between you and us in relation to the order of products or services, and replace and extinguish all prior agreements, draft agreements, arrangements, undertakings, or collateral contracts of any nature made by the parties, whether oral or written, in relation to such subject matter.

We are not responsible for any failure or delay in performing or complying with our obligations under these Conditions of Sale which arises from any cause beyond our reasonable control.

The waiver by us of a breach of any provision of these Conditions of Sale will not operate to be interpreted as a waiver of any other or subsequent breach.

This contract is between us and you. No other person shall have any rights to enforce any of its terms. However, if you purchase a product as a gift, the recipient of your gift will have the benefit of the applicable Monaco Guarantee.

These Conditions of Sale shall be governed by and construed in accordance with the Federal Arbitration Act and, where applicable, the laws of the State of Florida, without reference to conflict of laws provisions. Any dispute, controversy or claim arising out of or related to the Conditions of Sale, including the validity, invalidity, breach or termination of the Conditions of Sale, or to any product purchased from Monaco through the Platform, will be resolved by binding arbitration, rather than in court, except that a consumer or Monaco may assert claims in small claims court if such claims qualify. You understand and agree that you are waiving your right to sue or go to court to defend your rights, including to a trial by jury, under these Conditions of Sale. In addition, you and Monaco understand and agree that the parties will pursue any dispute on an individual basis. The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other consumer. You and Monaco agree that each may not bring a claim against the other as part of any class action, class arbitration, or other representative proceeding. The arbitration will be conducted in the state of Florida – United States.

Before bringing any dispute in arbitration, you and Monaco agree that you will first notify the other party and make reasonable efforts for a period of thirty (30) days to resolve amicably any dispute or failure to agree that may arise out of or relate to the product, the Conditions of Sale or any potential or alleged breach thereof. This requirement is a pre-condition, and no claim shall be filed in arbitration (or small claims court) until this provision is first met.